Privacy Policy

Overview

Black Mobile Detailing ("we," "us," or "our") operates the website blackmobiledetailing.com and provides mobile car detailing services in Toronto and the surrounding area. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

This policy is governed by and compliant with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's federal privacy law for private-sector organisations.

By using our website, you agree to the practices described in this policy. If you have any questions, please contact us at siarheykhrantsov@gmail.com.

Information We Collect

We may collect the following types of information:

• Contact information — your name and phone number when you book a service or reach out via WhatsApp.
• Service details — your vehicle type, address, and any special requests related to your detailing appointment.
• Usage data — pages you visit, time spent on the site, and browser/device information, collected automatically through cookies and analytics tools.
• Communications — messages you send us via WhatsApp, email, or any contact form.

How We Use Your Information

We use the information we collect to:

• Schedule and fulfill your detailing appointments.
• Communicate with you about your booking, including confirmations and follow-ups.
• Improve our website and services based on usage patterns.
• Display relevant advertisements through Google Ads.
• Comply with legal obligations where required.

Cookies & Analytics

Our website uses cookies and similar technologies to understand how visitors interact with our site. This includes:

• Google Tag Manager — a tag management system that loads and manages all third-party scripts on our website, including analytics and advertising tools.
• Google Analytics — to track website traffic and user behaviour in aggregate form.
• Google Ads — to measure the effectiveness of our advertising campaigns and serve relevant ads.
• Microsoft Clarity — to record anonymised session data such as clicks and scroll depth.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on. You can manage cookie preferences through your browser settings.

Google Advertising

We use Google Ads to promote our services. As a verified advertiser, our ads are funded by Siarhei Khrantsou and displayed to users in our service area. Google may use cookies to show you our ads on other websites based on your prior visits to ours.

You can opt out of personalised advertising at google.com/settings/ads.

Data Sharing

We may share your information only in the following limited circumstances:

• Service providers — trusted third-party tools we use to run the business (Google, Microsoft), subject to their own privacy policies.
• Legal requirements — if required by law, court order, or government authority.
• Business transfers — in the event of a sale or merger, your data may be transferred as part of the business assets.

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Booking and contact information is generally kept for up to two years. You may request deletion of your data at any time by contacting us.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a data protection authority.

To exercise any of these rights, please contact us at siarheykhrantsov@gmail.com.

Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out: